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Frequently Asked Questions

Managing Your Account

Account Settings

To view your account settings, click on the My Account link at the top of the screen. There, you will be able to edit your contact information, view your newsletter subscriptions, manage your addresses and more. The My Account page is also where you will find access to your order history, downloaded products, product reviews, gift card balances, referrals and Rewards Program points.

Please remember that as we are a third-party company, your login information will likely be different than the username and password you use to log in to your back office.

Downloadable Products

Some of our products (ebooks, audiobooks, etc.) are available for instant download. To access these products after you have purchased them, simply go to the My Account page by clicking the My Account button at the top of the screen. From there you can select “My Downloadable Products” to view and download your purchased products.

Rewards Program

Our Rewards Program allows you to earn free product just for shopping with us! A Rewards subscription can be purchased for $34.95, and is valid for one calendar year. As a Rewards member, you’ll earn points for every purchase you make (10 points for every dollar you spend), which can then be redeemed on our site (100 points = $1 in store credit). All credits may show as a pending status for up to 30 days before being activated. Pending credits cannot be redeemed.

Redemption: To redeem your credits, proceed to checkout. There, you can use the slider to choose how many rewards points you’d like to redeem on your order. You can also choose to send your points to other users by visiting the My Points and Rewards tab in your account. (Note: Rewards points are redeemable on company specific marketing tools only. This excludes custom print items, merchandise, or generic marketing tools.)

Renewal:Rewards subscriptions renew automatically every year. Your account will be charged a renewal fee at this time.

 

Placing An Order

Backorder Policy

Occasionally there are items that are temporarily out of stock. Please note the following when you place your order:

  • All back ordered items will be shipped within one business day of being received into inventory.
  • If an order has one or more items that are on backorder, ALL items will be held until the backordered items are available to ship.
  • If you need your order immediately, please call Sound Concepts at 800-544-7044 to place your order to ensure you can get your items on time.

QR Codes

Some of our custom print objects may be customized with a QR code. A QR code is a barcode that can be read by a smart phone, and is typically used to redirect your web browser to a specific URL. For example, you can create a QR code that will direct your prospects to your website when scanned. Example: http://www.yoursite.com/

Return Policy

Damaged products must be reported within 10 days of receipt or no replacement will be sent or credit issued. No returns will be accepted after 30 days. No outdated or used products will be accepted as a return. Please note that we only accept returns for product purchased through our company. There is a 15% re-stocking fee for all returns. All returns must have an RMA (Return Merchandise Authorization) number.

Call (800) 544-7044 to receive an RMA number or to ask any questions about product returns.

Promo Codes

To redeem a promo code, simply enter it in the shopping cart at checkout in the “Promo Code/Gift Card Code” box.

 

Custom Print/Print On Demand Items

POD Overview

Custom Print/Print On Demand items include the following:

  • Business Cards, Labels, Flyers, Posters, Post Cards, Pique Interest Cards: Please note while filling out your custom information that some data fields (e-mail, website, etc.) are labeled as recommendations only. Feel free to modify any field that allows you to do so. Please remember to triple check your custom print items before you submit your order as it cannot be changed or canceled once submitted due to the nature of the product.
  • Window Decals: Please note that window decals are white and only the white shown on the product image will peel off onto your window. The black background on the product image is simply to show what the white decal will look like. All window decals are intended to go on the outside of your car/window.
  • Car Magnets: Please be sure that car magnets stick to your car before ordering. If your car has plastic, rubber or any other type of non-metallic panels, they likely will not adhere to the surface. No refunds or exchanges will be made for a car magnet that does not stick to the chosen surface.
  • Banners: Please note that vinyl banners are printed individually on a requested basis and will be shipped separately, thus separate shipping charges will apply. Before ordering, please double check and verify your order. Banners are immediately produced and cannot be changed or canceled once submitted due to the nature of the product.

Placing a POD Order

When placing an order for a custom print/print on demand item, please keep the following information in mind:

  • Accuracy - Be sure to double and even triple check your order quantities and custom data for accuracy as orders cannot be changed or cancelled once submitted.
  • Compliance - When entering your custom data, make sure to follow all corporate policies and guidelines to avoid delay or cancellation of your order.
  • Shipping - Please note that if your order contains both POD and non-POD items, you will be charged two separate shipping charges, as the items are shipped from different warehouses.
  • Ordering Different Information on the Same Item- If you wish to order two or more of the same custom print item, each with different information, the only way to do so is to place separate orders for each set of information. Each order will have its own shipping charge. Attempting to merge the orders will result in multiple orders with the same information, as only one set of information can be stored per item, per order. Always be sure to verify the order and quantities look correct at checkout. You are responsible for the accuracy of your order.

POD Order Processing

If you order Print-On-Demand items (pop-up banners, event banners, some apparel and merchandise, custom decals, custom magnets, small magnets, small decals, window clings, tablecloths and bumper stickers), you should expect differences in processing and shipping times. Items will be shipped the day after being manufactured (shipping times depend on your choice at check out).

The following items will have a processing/manufacture time of 2-3 days (before shipping):

  • Pop-up Banners
  • Event Banners (non-customizable)
  • On Demand Apparel
  • On Demand Merchandise
  • Small Magnets (non-customizable)
  • Small Decals (non-customizable)
  • Bumper Stickers

The following items will have a processing/manufacture time of 3-5 days (before shipping):

  • Tablecloths
  • Custom Magnets
  • Custom Decals

If you have any more questions, please feel free to contact us at 800-544-7044 or [email protected]concepts.com

Shipping POD Items

See Shipping

 

Shipping

Shipping

Orders placed before 12pm MST will ship the next business day. We do not offer weekend delivery; for example, if an order were placed on a Friday for next day delivery, it wouldn’t be delivered until Monday. Please Note: Orders shipped to a PO Box MUST be shipped USPS. UPS WILL NOT deliver to a PO Box.

Shipping Methods

We offer the following shipping methods:

United States:

UPS Shipping Methods: (UPS Does NOT Deliver to PO Boxes)

  • UPS Ground: 5–7 business days (not guaranteed)
  • UPS 3 Day: Guaranteed 3 day delivery
  • UPS 2 Day: Guaranteed 2 day delivery
  • UPS Next Day: Guaranteed overnight delivery (weekends and holidays excluded)

USPS Priority Mail: 3 day service (not guaranteed)

Canada: Orders to Canada ship through Purolator. Please Note: We only ship Purolator on Fridays. Purolator Shipping does NOT ship to PO Boxes.

Australia: Orders to Australia ship DHL or USPS.

Other International Orders: International orders (excluding Canada and Australia) will ship USPS World Ship or UPS International.

Shipping POD/Customized Items

Customized orders and print on demand items will be processed separately from other items ordered on this site, but you may order other items and checkout at the same time. Please note that if your order contains both POD/customized and non-POD/customized items, you will be charged two separate shipping charges, as the items are shipped from different warehouses.  All custom print orders are manufactured within approximately 5 days of being submitted and then shipped via the method selected. The following shipping options are available for custom print:

United States
  • USPS Priority Mail
Canada
  • USPS International: $8.00 for the first item, $3.00 for each additional item
  • Purolator Ground & Air Shipping: We only ship Purolator Ground & Air on Fridays. Purolator Shipping does not ship to PO Boxes.
International Destinations
  • USPS International